Questions to ask when reporting a problem

1. login name of the user affected

   
   

2. this form completed by

   
   

3. which machine or machines are affected

   
   

4. when did the problem occur - date & time

   
   

5. which program was being used - note the finder is a program

   
   

6. which other programs (if any) were also running

   
   

7. has the machine been restarted

   
   

8. can the problem be recreated - does it still happen

   
   

9. what are the symptoms of the problem